The TV in the bedroom had to be reset twice remotely. The heat and ac worked better in the bedroom. We had to close the curtains and it was still warm.So much for the view. The next day when the sun came up the room got incredibly warm. Never really got warm called the maintenance guy he really didn’t do anything. It got cold the first night so I put the heat up a little in the living area. We booked a marina suite for two nights Sun and Mon. So the man who checked us in said he can switch us to another room. Are all the casino hotels in AC this bad? Advice the management: don’t oversell the hotel, hire more front desk staff for check-in, do a soft update of your linens, towels, and pillows.… It ended up being manageable for a short trip, but I definitely won’t be back. All in all, I wanted to leave as soon as we got there. The walls are also very thin that you can hear everyone in the hall and in the rooms next to you.

The sheets and pillows were very poor quality. Not filthy, but could have been cleaner (dusty, etc.).

As far as the room, I travel a lot, mostly with Marriott so this wasn’t up to my standards. Unfortunately, the room we got wasn’t 2 Queens but 2 double sized beds that were very small. The room type we booked through Expedia (king bed, nonsmoking) was not available when we checked in so we had to choose non-smoking as I am very sensitive to smoke smell. My advice to the management is to have more people working checkin during the busy times on weekends. On Saturday night they also had only one person working and the line was twice as long (probably over 1 hour). The line for check-in on a Friday evening was over 30 minutes as they only had one person working the check-in. It wasn’t horrible but it also wasn’t good.

Club Mahindra Resort - Tungi, Lonavala, Maharashtra.

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